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Cancellations and Policies

Cancellation Policies

For stays 29 nights or less:

  • 30 days or more from date of check-in, guest(s) can cancel for a full refund,
  • Between 29 and 15 days to date of check-in, guest(s) can cancel for half the booking total,
  • For bookings 14 days or less to date of check-in, the booking is non refundable.

For Long Term Stays 30 nights or longer:

  • 30 days or more to check-in date guest(s)s can cancel for a full refund,
  • 29 days or less is non-refundable.

Number of guest(s)

Change in number of guest(s)/conduct of guest(s): guest(s) agrees that more than the number of people stated on the reservation shall not occupy the premises. Unauthorized people at the vacation rental at any time could result in extra charges for each additional guest, in addition to any and all damage, disturbance, and cleaning charges. The rental is not intended for parties, nor gatherings at any time of anyone except those who have paid to occupy the property. Exceptions are made on an individual basis - please contact Galax Rentals for prior approval. If there is excessive noise or music, any illegal activity, or evidence of violation of these policies, you may be asked to vacate the premise without any refund and additional charges may be assessed. Please inform us of any change in the number of guests before your arrival to avoid these charges and so the cabin can be prepared appropriately for your group. No exceptions or refunds are given for changes in the number of guests after your arrival.

Smoking

Smoking is not permitted in or on any Galax Rentals property. If there is any tobacco smell in the unit after your departure, you will be charged a cleaning fee. Oil lamps and incense are not permitted due to the long-lasting odor. If these policies are violated, there will be a charge for excessive cleaning.

Dog Friendly Homes

Guest(s) may only bring non service dogs to dog friendly properties. Guest(s) must inform Galax Rentals of amount of dogs and may only bring up to the specified amount allowed at that home, along with a paid pet fee per booking. Guest(s) found with pets of any kind at non dog friendly homes will be asked to leave the premises and pay for any and all damages. This includes emotional support animals who are NOT classified under Service animals. Service animals are allowed at all Galax Rentals homes at no extra fee.